Troubleshooting Electric Water Heaters When an electric heater has problems, suspect the heating elements, their thermostats, and the high-temperature cutoff. The two heating elements (upper and lower), immersed in water, are controlled by thermostats which, along with the high-temperature cutoff, are concealed behind a panel on the side (insulation must be cut away for access after removing the panel). If the high-temperature cutoff has tripped due to water that's too hot, the solution may be as easy as pushing the reset button. High voltage and inaccessibility warrant a service call to adjust the thermostats, reset the high-temperature cutoff, or to replace any of these components of the heating elements themselves. There is no hot water. Check for:
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The hot water supply is too low. Check for:
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The water temperature is too high. Check for:
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There is a water leak. Check for:
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The heater becomes unusually noisy. Check for:
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Your hot water pipe is rusty or discolored. Check for:
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